FAQs

ARE ALL YOUR PRODUCTS AUTHENTIC?

Pinoy Gear partners with suppliers and product sourcing companies from different countries in order to provide the best quality at the most competitive prices for each items we have in store. 

Rest assured that all of our products are legit and authentic. Some of our products are also our own either through franchise or our own design. We also have some products which are exclusively sold by us.

WHERE DO YOUR PRODUCTS COME FROM?

We store our products in our warehouse and send them to our buyers. Our trusted suppliers are from any of these countries:

South Korea, Thailand, Hong Kong, China, Taiwan, Philippines, Singapore, Japan, Australia and United States of America.

DO YOU DELIVER VIA CASH-ON-DELIVERY?

Yes! Pinoy Gear offers Cash-on-Delivery Nationwide.

CAN YOU DELIVER OUTSIDE THE PHILIPPINES?

WGE ASIA can only accept and deliver orders within the Philippines.

HOW MUCH IS SHIPPING AND HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Pinoy Gear has a fixed shipping fee of PhP 150.00 per transaction. Delivery time may take 3 - 7 business days.

For more details, please review our Shipping Information page.

HOW CAN I TRACK MY ORDER?

Please review our Where's My Order page.

HOW DO I TALK TO CUSTOMER SERVICE?

There are two ways to reach one of WGE Asia's 24/7 Live Chat Representatives:

  1. Click or tap on the "Message Us" button found at the bottom right of our website.
  2. Visit our Pinoy Gear Facebook Page and click or tap on "Send Message" button.

CAN I STILL CANCEL MY ORDER?

If your package is not yet picked up by the courier partner from the warehouse, we can still cancel it. However, if the package has already been handed over, cancelation is no longer possible.

CAN I MAKE CHANGES ON MY ORDER?

If your package is still in the warehouse, you can request for changes by contacting Customer Support. However, if the package has already been handed over to the courier partner, we can no longer do any form of changes.

CAN I RETURN MY ORDER OR EXCHANGE IT TO SOMETHING ELSE?

Please review the Returns Policy page.

DO YOU DO WHOLESALE PRICING FOR RETAILERS?

As of the moment, Pinoy Gear does not offer special or discounted prices for people who want to be retailers of the products that we sell.

DO YOU HAVE A PHYSICAL STORE?

No we don't. Pinoy Gear is an Online Store.

DO YOU DO MEETUP?

Sorry we don't meet and transact. Pinoy Gear only transacts online either automatically or through the assistance of one of our Live Chat Representatives via Facebook Messenger.

If ever you have doubts about our legitimacy, please take time to read our reviews section on our home page and find out what valued customers say about us.  

FOR ANY OTHER QUESTIONS YOU HAVE, PLEASE CONTACT US AT SUPPORT@PINOYGEAR.COM OR SEND US A MESSAGE ON FACEBOOK AT @PINOYGEAR.

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